Terms & Conditions

1. Who we are

DND CUTS is a mobile barber service and online store operating from Beaconvale, 7500, Cape Town, South Africa. In these terms, "we", "us", and "our" refer to DND CUTS, and "you" refers to the person booking a cut or placing an order.

By booking a cut, subscribing to DND Monthly, or placing an order through The Locker or The Vault, you agree to these terms. If you do not agree, please don't use the service.

2. Haircut bookings

2.1 Single cut bookings

Single cut appointments are booked through the on-site calendar. You pick an available date, choose a time window, and give us your contact details. Bookings on the dedicated single-cut page are confirmed instantly. The standard fee is R70, payable either by card through Yoco at the time of booking or in cash at your appointment. If a valid discount code reduces the price to zero, no payment is required. We will contact you within 12 hours to confirm the exact time of your appointment.

2.2 DND Monthly subscriptions

DND Monthly is a R150 monthly subscription that includes three haircuts, priority booking, and a waived mobile fee. Subscriptions are billed through Yoco at the time of signup.

If you subscribe during days 1–10 of a month, you pay the full R150 and your subscription covers the current month. If you subscribe during days 11–14, you are charged a pro-rata amount for the days remaining until month-end, with a minimum charge of R110. If you subscribe on day 15 or later, we charge the full R150 and start your subscription fresh from the beginning of the following month.

2.3 Confirmation and timing

After you book, you will receive a confirmation and a PDF receipt. We will contact you within 12 hours to confirm the exact time of your appointment within the chosen window (morning, afternoon, or evening).

2.4 Location and access

Our barber travels to the location you indicate (dorm, home, campus, or another agreed point). You are responsible for providing a safe, accessible space for the cut, and for ensuring someone is available at the agreed time. If we cannot reach you or the location at the agreed time, the visit may be treated as a missed appointment.

2.5 Cancellations and rescheduling

If you need to cancel or move a booking, please contact us as early as possible at dndcutsza@gmail.com or by phone. We will do our best to reschedule. A confirmed monthly cut that is repeatedly missed without notice may count against your monthly allowance.

2.6 Member codes

When you subscribe to DND Monthly, we issue a member code (your receipt number, in the format DND-XXXXXXXX) that activates your DND Club benefits, including the 45% discount in the online store. Member codes are personal to you, may not be shared or resold, and may be revoked if we detect misuse. Codes have an expiry date and must be used within it. A member code is not valid if it has expired or been revoked, and cannot be combined with any other discount code.

3. DND University online store

The DND University online store is split into two areas: The Locker (clothing and apparel) and The Vault (electronics and accessories).

3.1 Orders and payment

All orders are paid for at checkout through Yoco. An order is only confirmed once Yoco has successfully processed the payment; a pending order that is not paid may be cancelled. Prices are shown in South African Rand (ZAR) and include VAT where applicable.

3.2 Fulfilment

We offer two fulfilment options at checkout:

• Delivery via Courier Guy — R95. Orders are shipped on our next weekly fulfilment day and typically arrive within 2–4 business days. Tracking details are sent once the parcel is collected.
• Collection — free. You can collect from DND CUTS in Beaconvale, Cape Town. We will contact you to arrange a pickup time.

3.3.1 Member discount

Active DND Club members receive a 45% discount on eligible products when they enter a valid member code at checkout. Some products may be excluded from the discount; exclusions are shown on the product page or in your cart. Discounts apply to the product subtotal only, not to shipping.

Member codes and general discount codes cannot be used together on the same order.

3.3.2 Discount codes

From time to time we may issue discount codes that apply to single cuts, DND Monthly subscriptions, store orders, or any combination of these. Each code has a percentage off, an eligibility scope, and may carry an expiry date and a maximum number of redemptions.

Only one code may be used per purchase. Codes cannot be combined or stacked with any other code, including DND Club member codes. Member codes take priority where both are valid.

A code is valid only if it is active, not expired, and has not reached its redemption limit. We reserve the right to withdraw or amend any code at any time. Misuse of a code may result in the booking or order being cancelled.

3.4 Returns and refunds

Our Returns & Refunds Policy forms part of these terms and applies to all store orders. In short: if an item is defective, damaged in transit, or materially different from how it was advertised, we will replace it or refund you in full. Please report the issue within 5 days of delivery. Change-of-mind returns, correctly-listed sizing, and normal wear and tear are not covered. You can read the full policy here.

3.5 Stock and availability

All items are subject to availability. If an item sells out after you place an order, we will contact you to arrange a substitute, store credit, or a full refund.

4. Pricing and payment

All prices are shown in South African Rand (ZAR). Payments are processed by Yoco, and we do not store your full card details. Prices for services and products may change from time to time; the price shown at the time of your booking or order is the price that applies.

5. Your responsibilities

• Give us accurate contact details and, for delivery orders, a correct address.
• Provide a safe, accessible space for mobile haircuts.
• Do not share member codes, or use a code that isn't yours.
• Do not misuse the site (for example, by attempting to bypass payment or interfere with other users).

6. Intellectual property

All content on this site — including the DND CUTS name, logo, photography, and text — belongs to DND CUTS or is used with permission. You may not copy, reuse, or redistribute it without our written consent.

7. Limitation of liability

We take care in everything we do, but to the fullest extent permitted by law we are not liable for indirect or consequential losses arising from your use of our services or store. Where our liability cannot be excluded (for example, under the Consumer Protection Act), it is limited to the amount you paid for the relevant booking or order.

Nothing in these terms affects any right you have under South African consumer law that cannot be waived.

8. Privacy

How we handle your personal information is described in our Privacy Policy, which forms part of these terms.

9. Changes to these terms

We may update these terms from time to time. The date at the top of this page reflects the most recent version. Continued use of the service after a change means you accept the updated terms.

10. Governing law

These terms are governed by the laws of the Republic of South Africa, and any dispute will be subject to the jurisdiction of the South African courts.