Returns & Refunds Policy
Last updated: 27 September 2026
This policy applies to purchases made through the DND University Online Store at DND CUTS.
We stand behind the quality of everything we sell. If an item you received is defective, arrived damaged in transit, or is materially different from how it was advertised, we'll replace it or refund you in full.
How to request a return or refund
Email dndcutsza@gmail.com within 5 days of receiving your order, including:
- Your order/receipt number
- A short description of the issue
- Photos showing the defect, damage, or discrepancy
Requests submitted after 5 days of delivery cannot be processed, so please check your order as soon as it arrives.
What isn't covered
This policy covers manufacturing defects, shipping damage, and items that don't match their listing. It does not cover change-of-mind returns, incorrect sizing where sizing was accurately listed, or normal wear and tear.